Cookie Policy

This cookie policy applies to only; it does not apply to any other websites, including those we may link to.

About cookies

Cookies are small text files that are stored by your browser; usually (but not always) to make your website experience better. We can access these during your visit and when you visit our site in the future. Visiting this site may generate cookies that get stored on your computer, tablet or mobile device. By using this website, you agree to the use of the listed cookies. 

Session cookies are used as a ‘memory’ for the website so you only get asked for information on a single occasion and it’s remembered for the remainder of your browsing session.

Please find a breakdown below, detailing the types of cookies we are using and what they are used for.

Cookies used across





Session control


Used to establish connections between the client and the server, so no private data is held.

The cookie is removed as soon as the browser is closed.

Log in session and authentication

Fed Auth

Used only for Administrator, Editor or Publisher users updating website content.

The cookie is removed as soon as the browser is closed.

Accessibility Options


Used for remembering accessibility options such as the Standard View and High Visibility links at the bottom of each page.

The cookie is removed after 24 hours.

User login sessions


This is required for retaining user login sessions.

May be used when, for example, an admin user logs in via 'Admin'.

User recognition


When you restart your browser and revisit our site, the website will not recognise you.

A temporary cookie file which is erased when you close your web browser.



Measures how long you have been inactive when logged into Fluency.

The cookie is removed as soon as the browser is closed.

Google Analytics





Information is collected in an anonymous form and is used to compile reports about the users' visits to the site (including where users have come from, number of users and the pages on the website that have visited). We do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.


How to turn off cookies

All modern browsers allow you to change your cookie settings. The following links may be helpful in helping you understand how you can update your browser cookie settings:

To learn more about how advertisers use cookies and how you can control these please visit Your Online Choices. To learn more about your rights to online privacy, please visit Data Protection Act 1998 and The Information Commissioner’s Office.

You can refuse to allow the installation of any cookies or disable them by following the procedure at the following link: - But please note this will affect how you view our website.

For further information regarding any of these points please contact us on